Practice Quiz

CompTIA A+ 220-802

Category - 802: Troubleshooting

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A sales unit manager is having trouble loading a new application on her Windows 7 computer. She says she tried to install the program several times but she keeps receiving an error. You attempt to load the program but an error appears that there is another instance of the installation (it is running). You know it is not so you reboot but you get the same error trying to install the application. What is the most likely problem?
  1. If you try to install a program over and over, you’ll receive an error
  2. The program is not compatible with Windows 7
  3. An error occurred in a previous installation attempt
  4. Windows 7 is faulty and needs to be reloaded
Explanation
Answer: C - Sometimes a previous software installation fails to finish installing or encounters an error that didn’t display to the user. As a result, the reboot pending property for the executable does not clear (thinks it is still running).

Key Takeaway: In Event Viewer you can check the application log for a problem with a previous installation. To fix the issue, uninstall and reinstall the last two application packages.
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