Practice Quiz

CPCT/A Patient Care Exam Test Prep

Category - Patient Care

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A new patient care technician is on an orientation tour with the supervisor. A client approaches her and says, "I don't belong here. Please try to get me out." The patient care technician’s best response would be:
  1. "What would you do if you were out of the hospital?"
  2. "I am a new staff member, and I'm on a tour. I'll come back and talk with you
  3. "I think you should talk to the head nurse about that.'
  4. "I can't do anything about that."
Explanation
Answer: B - The correct response is, "I am a new staff member, and I'm on a tour. I'll come back and talk with you later." The client in this scenario is disturbed and restless. Informing the client of your identity and role in the workplace will present reality. Furthermore, offering to come back later and talk with the client can provide a sense of importance and relief from the anxiety. It is important to address the present emotions of the client and to neither delay nor neglect him.
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