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An amendment created to ensure accurate laboratory results was passed in 1988 and enacted in 1992. It applies to every clinical laboratory in the US. What is the name of this amendment?
Pheona the Phenomenal Phlebotomy Tech is in a patient’s room. She has introduced herself and properly identified the patient. Pheona keeps her body erect and relaxed, with her arms at her sides, while explaining the procedure about to be performed. When the patient asks questions, Pheona maintains eye contact, does not interrupt, and paraphrases the patient’s question before answering.
What form of communication is Pheona using? Choose all that apply.