Practice Quiz

FSOT: 500 Test Prep Study Questions - Question List

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166. Which of the following issues would be most important in a contract for consumable supplies?
  1. Warranty
  2. Maintenance
  3. Inventory
  4. Training
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167. Of primary importance for establishing purchasing policies for an organization would be that they
  1. list which suppliers' proposals have been received and accepted by the purchasing department
  2. provide a consistent means of determining the proper methods for dealing with purchasing procedural issues
  3. determine the standards by which other departments are to regulate themselves
  4. complete the administrative requirement of having policies in place and on file
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168. The purpose of a town hall meeting is to
  1. develop a strategic plan
  2. provide a status update to senior officials
  3. provide information about a topic and respond to questions from the audience
  4. negotiate a resolution to a conflict
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169. As a meeting facilitator, which of the following strategies is most effective for handling unrelated or partially related topics that arise during formal meetings?
  1. Add time on to the end of the meeting to address the additional topics
  2. Schedule another meeting to address the additional topics
  3. Capture the additional topics in a visual way and, at the end of the meeting, determine the most appropriate way to address them
  4. State that the additional topics are not relevant and move on with the meeting without further addressing them
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170. When listening to understand a customer's point of view, which of the following approaches would be most likely to impair communication?
  1. Listening for meaning, not just words
  2. Remembering that understanding does not imply agreement
  3. Clarifying what was said before responding
  4. Responding immediately with a solution
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