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16.A tech is caring for a patient who needs more pain medicine following a surgical procedure. When they call the physician, the doctor gives them an order over the phone to add another narcotic medication to that which is already scheduled. Which of the following should the tech do to maintain accuracy when taking a telephone order?
18.During shift report on the post-surgical unit, the oncoming tech says critically, “You didn’t get that patient up to walk today? What did you do all day?” Which of the following is the most assertive response from the tech giving report?
19.When the tech expresses their condolences to a family whose son died during a surgical procedure, the patient’s father says, “You have no idea what we are going through! This is all this hospital’s fault!” Which of the following is the most appropriate action of the tech?