Practice Quiz

ASWB Social Work Bachelor's Exam Prep - Question List

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61. Macro communication is ideally utilized in social work practice on a regular basis and consists of words in written or oral formats. There are four different types used in policy, advocacy, management, and practice. Fiduciary, task, and persuasion are three; what is the fourth?
  1. Authoritarian
  2. Motivational
  3. Visual
  4. Public relations
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62. Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest, and direct way. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists. What is a characteristic of assertive communication?
  1. Eye contact
  2. Body posture
  3. Timing
  4. All of the above
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63. There are six main characteristics of assertive communication that include eye contact, body posture, gestures, voice, timing, and content. Eye contact demonstrates interest, body posture will improve the significance of the message, gestures add to emphasis, voice levels are modulated to a convincing tone, and timing to maximize receptivity. What is the sixth characteristic?
  1. Passive voice
  2. Temperament
  3. Content
  4. None of the above
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64. Visual communication by e-mail is a textual medium and commonly expressed with emoticons and embedded digital images. Gestures and body language are another form of expressing information. Visual communication on the World Wide Web is perhaps the most important form that takes place while users are surfing the internet. What is an example of a two dimensional visual communication?
  1. Television
  2. Radio
  3. Signs
  4. Animations
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65.

Persuasion is a form of social influence that does not force an individual to think in a specific manner. It is the process of guiding individuals toward the adoption of an idea, attitude, or action by rational and symbolic means. What is this form of communication often confused with?

  1. Force
  2. Manipulation
  3. Coercion
  4. Dissuasion
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