Practice Quiz

MCDST Desktop Technician Exam Prep - Question List

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96. You are assisting a user who wants to stop the animated character displayed when he clicks the Help link. What should you instruct the user to do?
  1. Right-click the character and select Hide.
  2. Right-click the character and click Delete.
  3. Open the Help menu and click the Hide Office Assistant link.
  4. Right-click the character and click Do not display.
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97. A user is not able to login to his e-mail account. The login attempt throws an “invalid username and password” error. Which of the following can be inferred from this?
  1. Physical layer is working.
  2. Application layer is not working.
  3. Physical layer is not working.
  4. Data link layer is not working.
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98. You are assisting a customer who does not want the computer to search for the operating system on the floppy drive each time it boots up. What should you instruct him to do?
  1. Change the boot device priority in the BIOS setup.
  2. Repair the floppy disk drive.
  3. Use a floppy disk drive ribbon cable without a twist.
  4. Re-install the operating system.
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99. You are assisting a customer who is trying to print a document from her workstation. She can see her document in the print queue, however it does not print. Which of the following steps should she take first to get the document to print?
  1. Clear everything in the print queue.
  2. Delete and recreate the printer object.
  3. Reboot the printer.
  4. Restart the print spooler.
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100. David is assisting a customer who is experiencing problems with a slow start-up process when he switches on the computer. Which of these utilities should David instruct the customer to use to stop certain applications from running automatically when the computer starts up?
  1. config
  2. regedit
  3. msconfig
  4. sysedit
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