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11.Your company has a volume licensing agreement with Microsoft for using Windows XP Professional on 50 client computers. You receive a volume license product key from Microsoft that must be used to install Windows XP Professional on the computers. Since you have lost the Windows XP Pro CD that was sent by Microsoft, you must purchase a new copy of the installation disc. During the Windows XP Pro setup using the attended installation method, you type the volume license key and the setup displays an error message that states “Invalid product key.” How should you proceed?
12.You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer’s website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?
13.Jack is an administrator at an organization that has a number of branch offices around the world. One of the employees has recently traveled to Germany. Jack had configured the employee’s laptop to display German date and time settings. When the employee returns to the main office in New York, all of his e-mail messages display German date and time settings. What should Jack do to change the settings to the ones that will suit New York?
