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57.Phil has entered his patients’ room. Phil knows the first step in the phlebotomy procedure is to identify his patient. He greets and identifies his patient by saying “Hi, I’m Phil; I’m here to draw a little blood. Are you Mrs. Jane Doe?” What (if anything) has Phil done wrong?
59.Phil is performing a heel puncture. He is inspecting the infant’s heel for an appropriate puncture site. Phil gently, yet firmly, holds the infants heel, while imagining a V-shaped boundary line, with the center point at the back of the heel. Phil chooses his puncture site on the left side of the heel, on the outside of the V-shaped boundary line. What (if anything) has Phil done wrong?