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31. John has been using a computer for the past 6 months, loading a lot of software and media on the computer. He has never connected his computer to the Internet. For the past few weeks, his computer has been slow to respond to any commands to open a file or copy files. Which of the following options could make his computer faster?
32. Jack is experiencing problems accessing the internet on his office computer. Although he can ping the xyz.com IP address, he cannot ping the domain name xyz.com. Which of the following steps could fix his problem?